Requests & Support
Manage student tickets and staff requests in one place, with clear ownership, priorities, and resolution tracking.
Student tickets
A single system for students, parents, and staff to raise concerns, ask for help, and track resolutions transparently.
From the parent app to the admin dashboard, every ticket is categorized, assigned, and updated until closure.
Parents can raise tickets directly from the parent app for academic, transport, finance, or general concerns.
Requests are categorized by type, priority, and status for easier triage.
Full history and audit trail maintained for every ticket.
Staff requests
Enable teachers and staff to submit requests and approvals without paperwork or follow-ups.
Leave, resources, and approvals in one place, prioritized, routed, and visible to the right authority.
Teachers raise leave, resource, or approval requests.
Routed to the right authority with clear pending, approved, and rejected status.
Administrators assign, track, and resolve requests in one place.
Teacher-initiated
Teachers raise concerns for students; they are linked to the profile, parents are notified, and everything is documented.
For missed homework, repeated issues, or situations that need attention.
Automatic link to student profile and in-app notification with context.
Respectful, documented communication so issues are addressed early.
Students, parents, and staff can raise tickets. Parents can do so directly from the parent app for academic, transport, finance, or general concerns. Teachers can also raise concerns on behalf of students, which are linked to the student profile and trigger parent notifications.
Teachers and staff submit leave, resource, or approval requests through the system. Requests are prioritized and routed to the right authority. Administrators can assign, track, and resolve them centrally, with clear visibility into pending, approved, and rejected status.
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